Alexis Plair leads our strategic consulting team in Los Angeles, California. With 10 years of experience, Alexis is highly skilled in design strategy and driving product and design strategy for leading, mission-driven organizations across infrastructure, technology, urban design, clean energy, and transportation sectors. Through her work with public agencies on sustainable infrastructure, she has been a champion for social and climate impact in the Los Angeles area.

1. Tell us a bit about yourself – your role and career journey   

I am the manager of the Los Angeles team for Strategy+, ArchTam’s design-led strategic consulting group. My team works to guide organizations through strategic planning, process improvement, and organizational transformation. We also focus on understanding people and communications dynamics within organizations and advancing equitable community outcomes.

As a participatory design strategist, I approach design by centering the people we’re designing for throughout the entire design process. I work to engage the people we’re designing for in every stage, from defining goals and methods, to brainstorming and iterating on different ideas, to implementation and monitoring results. My approach in design strategy comes from my background as a product manager where I managed products and customer experiences with a focus on people, ensuring their needs were central to the entire product design process.

2. Talk to us about a project that has impacted or been a major highlight of your career. How is it solving the challenges and issues our clients and communities are facing today?

One of the highlights of my career so far has been working with a local client on a move management strategy. My team led the design strategy and internal work planning through each stage of the project, from data collection and understanding, to solution ideation, to the development and delivery of the final study. We put the users of the facility at the center of the project from start to finish, by facilitating interviews, workshops, and feedback sessions with stakeholders to understand their required equipment, operations, and logistics needs to inform our recommendations.

3. The rise of AI and other emerging technologies are driving organizations to modernize and transform the way they work.  How does the work of Strategy+ help businesses to ensure their future success?

My career actually began at IBM, focusing on artificial intelligence technology in the form of text analytics and natural language processing. So now, nearly a decade later, it’s fascinating to witness the widespread adoption of AI across various sectors, including the public sector and our diverse client base.

Generally, when we think about technology, we perceive it as a facilitator for smoother processes, streamlined data gathering, and increased efficiency. The key, though, lies in understanding how people engage with and adopt these tools. Knowing where AI and technology generally provide the most value and how they can be optimally integrated into processes is more important than whether or not the technology is used. The tools by themselves are not valuable at all — the value is only realized when people use and adopt them effectively, maximizing their potential benefits.

So, this is where our Strategy+ team comes in, guiding the people side of technological advancement. We help clients understand the tools available to them. We draw expertise from digital specialists and help our clients to connect the dots — clarifying the objectives behind using specific technologies, identifying potential risks and disruptions to the business, and guiding clients in considering these factors as they plan their digital transformation strategies. We empower our clients to proactively embrace change, harnessing the potential of these innovations, and enabling them to thrive in an ever-evolving technological landscape.

4. Are there specific strategies or frameworks you utilize to assess and enhance the social value of infrastructure projects in Los Angeles?

Los Angeles is home to a diverse population, and it’s crucial that we prioritize communities that may have been overlooked historically and adversely affected by past investments as we design the future of infrastructure in LA. This shift aligns with the broader commitments of the City of LA and LA County to integrate equity into every infrastructure initiative.

At Strategy+, we embed this equity focus into our strategic planning process. When defining program success, we include equity as a fundamental aspect of our discussions. We approach equitable outcomes and social impact with the same rigor as we do business outcomes, ensuring they are integral to our project objectives. We’re actively partnering with our clients to drive tangible social change in Los Angeles. We establish equity-based objectives, make sure we center the right people and track the right data. This holistic approach is testament to our dedication in fostering meaningful social impact in the Los Angeles area.

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Workforce needs

If one thing is certain in the aftermath of the pandemic, it’s that nothing is certain, with polls on workforce trends providing contradictory information. A recent Gallup poll, for example, suggests that only two in 10 remote-capable workers are expected to be on-site full-time in 2023, down from 60 percent in 2019. And yet, workers are returning to the office. In January 2023, office usage increased in 10 major metro areas, rising to about 50 percent of 2020’s pre-pandemic attendance per Kastle Systems, a key card property management company that tracks office building entries. Still, it’s estimated that fewer than 10 percent of employees are in the office five days a week.

Variability

With the expectations of how and where we work continuing to shift, we are clearly not returning to the same workplace that we left. In the past, developers, landlords, owners and corporations could plan their spaces using a basic metric centered on the premise that workers were present in the office according to the standard five-day work week. While workers are returning to the office, attendance numbers and specific days vary — even from week to week — which makes planning for a returning workforce even more challenging. The one constant is there is no one solution that fits all. Instead, there are variable scenarios tied to an assortment of new workforce trends that can accommodate nearly every office environment. 

Flexibility

This is where flexibility comes in. There is not one solution for all real estate portfolios, for an office building with multiple tenants, or even for one company, as optimal scenarios are driven by business goals, assets and their associated workforces. As a corporate and commercial real estate stakeholder, it’s imperative that you determine and implement flexible solutions that consider potential trends, variability and workforce needs to enable success across the spectrum.

Depending on your position as a stakeholder, you have a wide range of potential scenarios and solutions. For example, developers, landlords, owners and corporations may look at different long- or short-term leasing arrangements providing greater flexibility in occupied space. Alternatively, landlords may find that five years in the future, the office space could be best transformed into an alternative use.

As potential scenarios are further defined, it is important for you not to lose track of the workforce. There are as many perspectives on flexibility as there are workers in an office, with views that can make the difference in who returns to their workplace and for how many days each week. The key may be in developing solutions that address common worker needs — which can vary greatly depending on the company and the industry — ranging from providing onsite services such as daycare to establishing multiple, smaller offices in more convenient locations.

We routinely employ scenario planning and predictive analytics to develop processes that bridge the gap between business, people and the built environment. This level of engagement enables us to better understand your workforces, visualize your assets and analyze your real estate portfolios — helping clarify the pros and cons of current and future scenarios and paving the way to make better informed decisions. 

Our professionals recently delivered scenario planning and portfolio optimization services for a global pharmaceutical corporation. Using our planning tools, we analyzed workforce patterns, culture and values while optimizing assets across 4.5 million square feet of space on 11 different campuses.

More and more, we are embedding digital tools such as PreView, SSIM, and ArchTamzero into our planning and analysis, providing for greater predictability and deeper insights in a more rapid manner.

A framework of success

Developing frameworks that allow for rapid scenario analysis is a process, and selecting successful scenarios is a challenge. Working with an expert team of corporate and commercial real estate professionals who understand how to integrate the evolving needs of today’s workforce with critical factors like variability and flexibility will ensure you are making the most of your office portfolio, now and into the future.

Learn about People + Place Advisory (our strategic spaces consultancy)

Learn about Strategy+ (our design-led management consulting studio)

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